I thought that the new version may resolve some of the ongoing problems. Unfortunately not. I paid for the current issue over a week ago and still cant download it. Previously downloaded issues are not available despite following all the tips/suggestions on the FAQ page. Emails to customer support are unanswered. This is not a one time event, i have sent 4 emails to customer support, no reply yet. I have tried contacting Hearst (directly), but the email address they provide comes back as undeliverable! This is utterly shameful! Esquire should be embarrassed to have their name attached to such garbage.